Help & Support

Connecting to Zoom


Follow the instructions below to connect Quuly to Zoom. The only information we store is info that is necessary to start meetings on your behalf. You only permit Zoom to connect with Quuly to initiate meetings with a TA as indicated by the permissions we request from you when you install the Quuly Zoom App. You can learn more about how we protect your data in our Privacy Policy.


Student Zoom Usage

Within the inbox under the “Request help” screen, select the “Virtual” room to create a virtual office hours request with Zoom. Click “Add to Zoom” then sign in to Zoom in a new window and install the Quuly app to Zoom. That's it, you're all set. Head back to Quuly and click "Join Queue" to notify available TAs.


You will be notified when a TA is ready to see you. Once your session haas been dequeued and you have been notified, click "Open Zoom Meeting". A new Zoom window will appear, please wait for your TA to arrive to the meeting. You may close the Zoom window when the meeting is done.


TA Zoom Usage

First, select the "Virtual" room to host remote office hours with Zoom. Next, go on duty using the toggle next to the dropdown. You should see student request(s) in the inbox list on the left middle of the screen. Click a student ticket to preview the session request.


If this is your first time using Quuly with Zoom please click the "Add to Zoom" button next to the "Dequeue" button. Next, connect the app to Zoom in the pop up window. Connect Zoom to Quuly through their interface and return to Quuly when complete. You're now set with Quuly+Zoom! Please refresh Quuly and click “Dequeue” to help let the student know you are ready to see them. To open the Zoom session, click “Open Zoom Meeting” after the student has been dequeued. A new Zoom window will appear, please wait for the student to join the meeting. When complete, you may close the Zoom meeting and close the student's session in Quuly.


Uninstalling the Zoom App

  1. 1. Log in to your Zoom account and navigate to the Zoom App Marketplace.
  2. 2. Click Manage > Installed Apps or search for the Quuly app.
  3. 3. Click the Quuly app.
  4. 4. Click Uninstall.

You will be notified when a TA is ready to see you. Once your session haas been dequeued and you have been notified, click "Open Zoom Meeting". A new Zoom window will appear, please wait for your TA to arrive to the meeting. You may close the Zoom window when the meeting is done.


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